Focus Group CX

The Customer Experience (CX) Focus Group appeals to a broad audience interested in CRM & Mobility topics. It is a discussion platform that can help companies better manage their customers’ experience and loyalty. Topics range from CRM Sales to Service, Marketing, Interaction Center, Mobility and Social CRM.

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Coming soon has not at this time confirmed a date for the next event for this Focus Group.

Please click here should you be interested in attending the next event or receiving further communications detailing news, membership information and more! As the dates / agendas are confirmed, they will be shared accordingly with the User Community, apologies for any inconvenience caused.

Are you a passionate SAP User, who wishes to be involved, and push your network further in connecting with peers and experts like yourself? Think about becoming a VOLUNTEER and be a part of the larger community in leading the agenda and hot topics that need to be discussed in person at events. For more insights and how to participate as a volunteer, contact

Tessenderlo Group moving to the cloud & SAP roadmap session - September 8th - presentations

Sep 22, 2022  
Tessenderlo Group moving to the cloud & SAP roadmap session Dear member, Please fin...

Recording & presentation CX Corner Café - June 30

Jun 30, 2021  
Interactive Coffee Break with SAP CX Product Strategy experts   Dear member, Pleas...

Recording & presentation CX Master Class - June 17

Jun 21, 2021  
ETEX: Commerce Cloud CANGURU: Sales Cloud Perfect Store Explained   Dear member, ...

Presentations CX Master Class - May 20th, 2021

May 25, 2021  
Dear member, Please find the presentations and the video recording of the Customer Expe...

Interesting and to-the-point SAP CX strategy Webcast

Mar 29, 2021  
Dear member, The CX Team are happy to share with you the recording for the SAP Customer Experience (...

Presentations CX Master Class - 22nd of October

Oct 23, 2020  
Dear member, Please find the presentation of the CX Master Class of October 22nd below ...

Presentations CX Master Class - 24th of September

Sep 25, 2020  
Dear member, Please find the presentations of the CX Master Class of September 24th bel...

Presentations CEC Master Class - 19th of November

Nov 19, 2019  
Dear member, Please find the presentations of the Customer Engagement & Commerce Ma...
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