Flexso – get the most out of your CRM
Jun 1, 2023 Prins Boudewijnlaan 24A, BE-2550 Kontich
How to create real synergy between your SAP Cloud for Customer solution and your organization?
Time to get a view on how to get the most out of your CRM!
Join us for an insightful seminar event on June 1 at the Flexso office in Kontich.
What to expect?
A CRM solution is much like a living organism. It needs to continuously evolve to maintain real synergy with your team and organization. That’s why our experts have selected the most important new evolutions and add-ons to optimize your current SAP Sales and/or Service Cloud solution.
On the other hand, user adoption can make or break the success of any CRM. Our experts will give you some useful tools and insights on how to measure user adoption and which actions you can take to improve this.
To top that, Benedicte Heireman, Customer Service Manager at Arteco will share how her team gets the most out of SAP Service Cloud on a continuous basis.
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Agenda
13:30 - 14:00
Welcome at the Flexso office!
14:00 - 14:45
Evolutions in SAP Sales and Service that you need to know
Bart Verhoeven, Customer Experience consultant, gives an overview of the most important evolutions and add-ons in SAP Service and Sales Cloud to optimize your CRM and align with your teams needs.
15:00 - 15:30
How to improve user adoption of your CRM?
Koen Peters, Competence Lead CX, shows tools and tactics to get a clear view on your CRM’s user adoption and create actionable KPI’s.
15:30 - 16:00
Arteco use case: continuous improvement for success
Benedicte Heireman shares how Arteco focuses on continuous improvement for their SAP Service Cloud to get the best possible results and a happy team.
16:00 - 17:30
Networking reception
Connect with peers and Flexso Customer Experience experts over drinks and bites.
