As SAP will be sunsetting its support for the classic SAP ERP and SAP CRM applications in 2027, as well as its customer service application on SAP S/4HANA in 2030, it is high time to discover the benefits of SAP S/4HANA Service. This single service management component combines the SAP ERP customer service solution and SAP CRM service application, yet it provides all the processes and functionalities required to improve companies’ efficient customer service.
As said, 2027 and 2030 mark the end of some of SAP’s support deadlines. Companies that fail to move to a new service solution in time could face significant disruptions to their operations, risking the loss of customers. Therefore, planning the transition to a new service solution should be done well in advance of the deadline. This blog sheds light on SAP S/4HANA Service, the service management component embedded in SAP S/4HANA.
By integrating the previously separate SAP ERP customer service solution and SAP CRM service application into one single solution, SAP S/4HANA Service enables companies to streamline their service operations, visualize service processes better and enhance customer experience. At the same time, it is also fully integrated with other SAP S/4HANA processes, including finance, procurement and logistics. As such, SAP S/4HANA Service provides all the processes and functionalities required to contribute to efficient customer services. And for businesses that are evolving from selling products to delivering services, SAP S/4HANA Service has the answers too. So let’s review some of what it has to offer.
More info on the Expertum website