TECH Master Class Webinar: Delivering ‘coffee-as-a-service’ to Miko’s customers powered by SAP Leonardo IoT

TECH Master Class Webinar: Delivering 'coffee-as-a-service' to Miko’s customers powered by SAP Leonardo IoT Register Register as guest

SAPience invites you to join The Technology Master Class co-hosted with Flexso for the final session of the Virtual 5-week series, presenting a Customer Success Story –

‘Smart “coffee-as-a-service” powered by SAP Leonardo IoT at Miko’

NEW to SAPience,  register as a Guest or email info@sapience.be, and receive a 90-day complimentary voucher giving you access to any  Upcoming Virtual Events,  Content, and Recordings.

More about MIKO?

Miko is a well-known brand within the coffee industry. Not only for crafting an amazing product, but also add significant value to product and customer by upholding the best customer service experience. Miko is constantly looking for ways to improve their service model. Together with Flexso Digital, Miko went on a journey to discover how the Internet Of Things (IoT) technology could further skyrocket its customer service.

What to EXPECT and Learn…How to?

  • How to optimize customer service activities with a mobile app for Miko service personnel
  • How to create a compelling and competitive product offering with pay per use invoicing
  • How to detect pro-actively and remotely technical machine issues
  • How customers can check their consumption and machine status in real-time through Miko’s “customer portal”

When?  18th of June

Time? 11h00 – 112h00

Details to JOIN the ZOOM Session?

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Agenda

11:00 - 11:30

Delivering 'coffee-as-a-service' to Miko’s customers powered by SAP Leonardo IoT

By Herman Braeken (Miko) & Nicolas Goris (Flexso Digital)
11:30 - 11:40

Q&A

Get to know your speakers

Herman Braeken
ICT Manager

Herman Braeken is ICT Manager at Miko.


Nicolas Goris
Flexso - Technology Expert

Nicolas Goris is a SAP Platform & Technology expert at Flexso Digital.