How to Make Your Service Ticketing Intelligent with SAP Leonardo.
If businesses want to increase customer loyalty, they have to provide a good customer service. Bad support services often result in customer churn despite a generally high brand and product satisfaction. It is therefore crucial for businesses to provide good and fast solutions to service requests and to create a pleasant customer experience during service complaints.
SAP Leonardo offers intelligent services to improve your customer service (and consequently customer experience) by predicting the right service category for new incoming tickets and directing them to the right processor straight away. The intelligent services moreover provide similar historical tickets to the person processing the request.
Why attend?
- Learn how SAP Leonardo can speed up your time to solution proposal
- Learn how SAP Leonardo can help direct your customers’ tickets to the right processor immediately
- Learn how SAP Leonardo can help find the correct solution for your customers’ tickets faster
- Learn how SAP Leonardo can be consumed via the native integration to SAP C/4 Service Cloud and on SAP Leonardo Machine Learning Foundation
Date: Tuesday, April 09, 2019 at 16:00 CEST
Follow these 3 steps to connect to the virtual session
- Dial your local phone number to hear the audio.
Dial-in numbers:
– Belgium: +32 2 404 0657
– Belgium, toll free: 0800 39675
– Luxembourg: +352 2487 1454
– Luxembourg, toll free: 800 27071 - Enter the participation code 35 177 0268# (Code Set 2)
- Go to the virtual meeting room and choose the “cancel” button in the pop-up window
Meeting room: Service Ticket Intelligence with SAP Leonardo ML
Recording: Knowledge 4 You
