The intelligent enterprise enters a bright future
Already in 1992, J.B. Quinn wrote in ‘Intelligent Enterprise’ that intellect is the core resource in producing and delivering services. Today, that knowledge is no longer concentrated only in people, but also in data. The combination of utilising intelligence and competitive information of the environment is essential to be successful. It leads to better and faster decision-making, and in the end to better customer services.
How can we better use intelligence in core business departments like Sales, HR or Finance?
At USERday 2019 ‘The Intelligent Enterprise’, we show a visionary picture of the future, in a world where bots can make decisions based on their experience, where trusted processes are questioned and where we use very different KPIs.