Customer COE: SAP’s Built-in Support – A New Customer Experience Bringing Support into the Product

Customer COE:  SAP’s Built-in Support – A New Customer Experience Bringing Support into the Product

SAP’s digital support experience (DSX) with support built into the product provides customers with direct in-solution access to support through an intelligent digital assistant and represents a fundamental shift in how SAP Support interacts with customers in the cloud business.

This radically simplifies the process of requesting help and resolving the issue through machine learning, sophisticated intent-matching features and context-sensitive knowledge that provides personalized support.

Learn  and see how built-in support works as integrated part of SAP applications, how it re-defines customers’ support experience, get insight into the technology behind built-in support and find out how your company can benefit from it.

 Why attend?

  • Understand how SAP’s built-in support innovates and simplifies the customer support experience
  • Learn about technology & innovation behind built-in support
  • Gain further insight on how SAP’s built-in support with develop over time and how this will help you and your company

 

Date: Thursday, April 16, 2019, 16:00 CEST

Follow these 3 steps to connect to the virtual session

  1. Dial your local phone number to hear the audio.
    Dial-in numbers:
    – Belgium: +32 2 404 0657
    – Belgium, toll free: 0800 39675
    – Luxembourg: +352 2487 1454
    – Luxembourg, toll free: 800 27071
  2. Enter the participation code 375 177 0268# (Code Set 2)
  3. Go to the virtual meeting room and choose the “cancel” button in the pop-up window

Meeting room: Built-In Support

Recording: Knowledge 4 You

Agenda

16:00 - 17:00

Webinar

By Willi Juette, CPO Support, SAP Austria