This webinar session is offered to you by the SUGEN Charter „Value of Support”.
Did you know there are ten Global Support Centers (GSC) providing 24/7 support for customers around the world? Learn information on the Incident Handling core processes that SAP support engineers follow from initial processing, troubleshooting, to solution. Learning about how the incident process benefits customers’ understanding, involvement, and solution on how SAP Support initially reviews new incidents, partners with the customer on troubleshooting and analyzing the SAP Support request, and provides a solution that benefits the customer and addresses any future concerns.
The presentation will discuss the incident process flow, different communication types, expediting communication between everyone involved, how to use online sessions to expedite the process, solution management, and how to partner with SAP to make the most of your support interaction for a rapid solution.
Date: Wednesday, May 16, 2018, 10:00 CEST
Web Presence: SAP Incident Processing
Participation Code: 375 177 0268# (Code Set 2)
Dial-in numbers:
– Belgium: +32 2 404 0657
– Belgium, toll free: 0800 39675
– Luxembourg: +352 2487 1454
– Luxembourg, toll free: 800 27071
Recording: Knowledge 4 You
