What Every Customer Should Know: Essential Tips on SAP Incident Processing May 16, 2018 Webinar This webinar session is offered to you by the SUGEN Charter „Value of Support”. Did you know there are ten Global Support Centers (GSC) providing 24/7 support for customers around the world? Learn information on the Incident Handling core processes that SAP support engineers follow from initial processing, troubleshooting, to … This content is only for paying members. Are you a member yet?. Click here to login. Do you want to become a member?. Click here to register.