CEC Master Class – 10th of March – CANCELLED due to the Corona Virus

CEC Master Class - 10th of March - CANCELLED due to the Corona Virus Register Register as guest

We’re very sorry to inform you that the event has been cancelled.

The event will be postponed to another date. Please keep an eye on the event calendar and do not forget to save the Master Classes in your agenda.

Do not hesitate to contact us in case you would have some questions or remarks.

Hope to see you soon at our next event!

Learn more on C/4HANA suite by interacting with other SAP Customers !
We welcome you to join our SAPience CEC masterclass on March 10 !
Please register formally to ensure we have catered for you.

Warm regards,
Agnès Debry and Kelly De Sutter


12:00 - 12:45

Arrival light meet & greet lunch

 SAP Offices, Olympiadenlaan 2, 1140 Evere

12:45 - 13:00


By CEC Focus Leads
13:00 - 13:45

Presentation 1: SAP update on C/4HANA roadmap

Including update on SAP Analytics Cloud integration on C/4HANA suite

By Joris Buckins (SAP Customer Experience Solution Advisor)
13:45 - 14:30

Presentation 2: Daikin Customer Engagement Platform / Center

– General overview of the Daikin Customer Engagement Platform (CEP)

– Focussed explanation on 1 out of the 4 main pillars of CEP: The Customer Engagement Center (CEC)

– Demo of the Customer Engagement Center

By Wim Bossée and Darren Ware (Daikin Europe N.V.)
14:30 - 14:45

Coffee break

14:45 - 15:30

Presentation 3

Atlas Copco Configure, Price, Quote (SAP CPQ) – Make to order process:

– Demonstration of the end to end process with the home made integration (C4C – CPQ – ECC)


Canguru  Experience sharing on CPQ native integration

– Different native integration possibilities of CPQ
– Customer case La Poste (France)
– Customer case Amada (France)
– Do’s and don’ts

By Atlas Copco and Jeroen Poot (Canguru)
15:30 - 16:15

Presentation 4: 3 Topics for strategic meeting with SAP Walldorf, SIG Lead in March 2020

By Agnès Debry & Kelly De Sutter (CEC Focus Leads)
16:15 - 16:45

Conclusions and closure

By CEC Focus Leads
16:45 - 18:00

Networking drink