Can Artificial intelligence replace Customer Service departments? By Esker Nov 13, 2018 Tue, Nov 13, 2018 – 11:00 AM – 12:00 PM Customer Service has long been seen as a back-office department, taking care of low-value administrative tasks. Today, its role is very different: Customer Service is now a key element of the customer relationship and greatly influences the customer experience. Reaching … This content is only for paying members. Are you a member yet?. Click here to login. Do you want to become a member?. Click here to register.