CX – ETEX Commerce Cloud & Sales Cloud Perfect Store Explained!
Dear Member
Customer Experience is hosting a session that will kick off with Etex and how SAP Customer Cloud was rolled out in the UK during Covid. Followed by CANGURU talking about the perfect store, with a focus on SAP CX Explained!
- ETEX will explain how SAP Customer Cloud was rolled out in the UK during Covid. You’ll get an overview of the project planning, way of working, and key learnings.
- The Perfect Store, CANGURU will present a high-level process of how a perfect store visit is set up, showcased through a demonstration that has been set up for many customers. Insights will be showcased in the capabilities and limitations of the functionality, ensuring “you” the CX User will see a real-world use case of this functionality.
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Warm regards
The Customer Experience Focus Group Leads
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Agenda
11:00 - 11:10
Welcome & Update
Welcome & a short overview to upcoming events, as well as SAPience improvements to date!
By Focus Leads & SAPience
11:10 - 12:00
Etex presents: How to rollout SAP customer cloud in 6 months during Covid
Etex will explain how SAP Customer Cloud was rolled out in the UK during Covid. You’ll get an overview of the project planning, way of working and key learnings.
By SQLI
12:10 - 13:00
Customer Experience - SAP Perfect Store
Canguru will present a high-level process of how a perfect store visit is set up, executed & followed up by a business. Insights will be showcased in the capabilities and limitations of the functionality, ensuring you the audience see a real-world use case of this functionality.
1. Perfect store demo for a brewery.
2. Tips and tricks in setting up the Perfect Store.
3. How Canguru can help you.
By Canguru
Get to know your speakers
Jeroen Poot
Managing Partner - CANGURU
Jeroen has been active in the SAP Cx world since 2004 with over 60 SAP Cx implementations of which he was actively involved.
Felix Van Cappellen
SAP Sales Cloud Consultant
Felix has been working with CANGURU for almost 4 years. As an SAP consultant, he has performed several SAP Sales Cloud implementations with different customers. With an interest in sales processes, and has created a Perfect Store demonstration of which he will highlight his findings and knowledge.
Kevin Gielen
Business Demand Manager Digital (Etex)
To view the Speakers Profile, please click here
Reginald Roussel
Business unit manager commerce & service (SQLI)
To view the Speakers Profile, please click here