CEC Master Class – 10th of March – CANCELLED due to the Corona Virus

CEC Master Class - 10th of March - CANCELLED due to the Corona Virus Register Register as guest

Learn more on C/4HANA suite by interacting with other SAP Customers !
We welcome you to join our SAPience CEC masterclass on March 10 !
Please register formally to ensure we have catered for you.

Warm regards,
Agnès Debry and Kelly De Sutter


12:00 - 12:45

Arrival light meet & greet lunch

 SAP Offices, Olympiadenlaan 2, 1140 Evere

12:45 - 13:00


By CEC Focus Leads
13:00 - 13:45

Presentation 1: SAP update on C/4HANA roadmap

Including update on SAP Analytics Cloud integration on C/4HANA suite

By Joris Buckins (SAP Customer Experience Solution Advisor)
13:45 - 14:30

Presentation 2: Daikin Customer Engagement Platform / Center

– General overview of the Daikin Customer Engagement Platform (CEP)

– Focussed explanation on 1 out of the 4 main pillars of CEP: The Customer Engagement Center (CEC)

– Demo of the Customer Engagement Center

By Wim Bossée and Darren Ware (Daikin Europe N.V.)
14:30 - 14:45

Coffee break

14:45 - 15:30

Presentation 3

Atlas Copco Configure, Price, Quote (SAP CPQ) – Make to order process:

– Demonstration of the end to end process with the home made integration (C4C – CPQ – ECC)


Canguru  Experience sharing on CPQ native integration

– Different native integration possibilities of CPQ
– Customer case La Poste (France)
– Customer case Amada (France)
– Do’s and don’ts

By Atlas Copco and Jeroen Poot (Canguru)
15:30 - 16:15

Presentation 4: 3 Topics for strategic meeting with SAP Walldorf, SIG Lead in March 2020

By Agnès Debry & Kelly De Sutter (CEC Focus Leads)
16:15 - 16:45

Conclusions and closure

By CEC Focus Leads
16:45 - 18:00

Networking drink