Incident, Problem Management for VARs [Expert-Guided Implementation (EGI)]

Agenda:

• Covers the implementation of scenario IT Service Management (ITSM) for VAR with SAP Solution Manager
• Shows the Incident and Problem processing & explain the configuration of additional functionalities
• Shows Additional topics like Web Client UI configuration, message reporting & Service Desk interface

Goals:

• Installation of SAP Solution Manager 7.1
• Completed Solution Manager Configuration (System Prep, Basic Configuration, Managed System Config)

Registration link: Incident, Problem Management for VARs

Dates:

• January 23 – January 27, 10:00 – 12:00 CET
• March 06 – March 10, 10:00 – 12:00 CET
• March 20 – March 24, 10:00 – 12:00 CET