Come out of your office and get new ideas to optimize your workflow. On the agenda: “Managing your machines to better manage your humans”.
IoT data can help us manage our machines better. But the analytics on this data can also help us better understand our customers and suppliers and their specific behaviours. This focus groups let three customers talk about their experiences followed by a networking drink where we can all discuss together.
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MIVB Business Case and Q&A • The “Go”-machines represent 40% of the ticket sales at STIB-MIVB so they are quite important to the business and customer satisfaction. Olivier Bauden (Sales Director) and Pieter Mosselmans (Analyst) tell us how they developed a 360° cockpit to manage the uptime of the machines, the SLA management of the subcontractors that manage the machines and the revenue assurance of this sales channel.